FAQ - Frequently Asked Questions
Frequently Asked Questions
🕒 How long does delivery take?
Our products are shipped directly from our partner warehouses.
The average delivery time is 7 to 10 working days , depending on the country and the product ordered.
This allows us to offer affordable prices while maintaining good quality.
➡️ You will receive an email with your tracking number as soon as your order is shipped.
📦 How do I track my order?
Once your order has shipped, you will receive a tracking link by email.
You can also contact us via the “Contact” form if you would like a routing update.
💳 What payment methods are accepted?
We accept secure payments by credit card (Visa, Mastercard) and via Shopify Payments .
All transactions are protected by SSL (secure https) protocol.
🔒 Is my information protected?
Yes, the security of your data is a priority.
Our systems use recognized encryption technologies to ensure the complete confidentiality of your personal and banking information.
💌 I wish to cancel or modify my order
Orders are processed quickly after validation.
If you wish to change or cancel your order, please contact us within 12 hours of purchase at:
📧 lingeriedangel77@gmail.com
♻️ Can I return an item?
Yes, you have 14 days after receipt to request a return or exchange.
Items must be unworn, unwashed and in their original packaging .
Contact us before any return so that we can advise you on the exact procedure.
🎁 Are the packages discreet?
Absolutely 💌
Our packaging does not contain any visible mention of the contents or the name of the store.
Your privacy is completely respected.
💬 How to contact you?
You can write to us at any time via the Contact page, or directly at:
📧 lingeriedangel77@gmail.com
We generally respond within 24 to 48 hours (excluding weekends).
🌸 Why are your prices so competitive?
Angel Play & Lingerie works without intermediaries, directly with selected manufacturers.
This allows us to offer low prices , while maintaining good quality and customer service on a human scale.
🎁 Enjoy 10% off your first order with the code: ANGEL10